Office Policies

Appointments

We make every attempt to arrange appointments at times that are convenient; however, your flexibility and cooperation is very much appreciated. If you cannot keep an appointment, please give us 24-hour notice by calling (603) 357-6385 day or night. Doing so will allow us to give your time to another child waiting for treatment. It is our policy to allow only two “broken” appointments per family, after which the family may be dismissed from our practice.

Broken Appointment Policy

What is a Broken Appointment?

An appointment is considered broken if any of these things happen:

  • The patient doesn't come for the appointment
  • The patient is more than 15 minutes late for the appointment
  • The patient cancels without giving reasonable notice. We ask for 24-hours notice to reschedule.

What Happens if You Break an Appointment?

It is our policy not to accept patients who do not show for their first scheduled appointment. If your family needs to reschedule, please call us ahead of time.

An established patient family that breaks more than 2 appointments within 2 years will be dismissed from our practice and will need to establish with another dental office.

If the appointment missed was scheduled for a prime time, we will not be able to schedule another late afternoon slot until the next appointment is kept.

If more than three children in a family missed their appointments on the same day, we will not be able to schedule the whole family together in the future.

If a patient’s insurance is state-provided (Healthy Kids Gold Program and Vermont Medicaid), we are required to notify the applicable state of broken appointments.

Are there any exceptions to these rules?

There may be exceptions to our broken appointment policy. The best thing to do is to keep our staff informed. Please give us a call 24-hours in advance, or as soon as you discover the need to change an appointment. If your family misses an appointment, call us within a day to reschedule.

If your family is dismissed, Dr. Wullbrandt, by law, will be able to handle emergencies for only 30 days starting from the date of our dismissal letter. This will allow you time to find a new dentist for your children.

Fees and Payments

Monthly billing is not a part of our usual routine, therefore payment is required at the time of treatment. If treatment will take several visits, we will provide you with an estimate and a choice of payment options. Avoiding the cost of monthly billing helps us to keep our costs of dental care down. Your consideration in this regard will be of great help.

Insurance

We are happy to cooperate with you and your dental insurance company to help you receive the maximum benefits available under your policy. In order to facilitate this beneficial aid please have all your insurance information with you at your child’s first visit. Remember, your insurance policy is a contract between you and your insurance company and that you are ultimately responsible for payment.

Additional information concerning dental insurance is available from Debbie, our Business Manager.

Periodic Check-Ups

Since children grow so quickly and changes in the mouth occur rapidly, we feel it best that an examination, cleaning, and fluoride treatment be performed at six month intervals. We encourage families to schedule there next “recall” visits before leaving the office. This secures time in our schedule for your children to keep on track. A reminder postcard is mailed one month prior to your child’s appointment in case a change in day or time is necessary.

Please keep us informed of any changes in address, telephone numbers, health issues, or insurance coverage.

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